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Privacy Policy

At Phoenix House, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website rcdcare.co.uk in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Phoenix House operates this Website to provide information about our care services. Our registered address is

191 Basford Park Road

Newcastle – under – Lyme​

Staffordshire

ST5 0PN.

For any questions regarding this Privacy Policy or your personal data, please contact us at the above address.

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2. What Data We Collect

We may collect and process the following categories of personal data through our Website:

Contact Form Data: Name, email address, phone number, and any additional information you provide.

Website Usage Data: IP addresses, browser type, operating system, and pages visited.

Cookies: Data collected through cookies and similar technologies (see Section 7).

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3. How We Collect Your Data

We collect data through:

Forms you complete on our Website (e.g., contact or enquiry forms).

Automated technologies, such as cookies, when you browse the Website.

Direct communication if you email or call us using contact details provided on the Website.

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4. Why We Collect Your Data

We process personal data for the following purposes:

To respond to your enquiries and provide information about our services.

To improve the functionality and user experience of our Website.

To comply with legal and regulatory requirements.

To monitor Website performance and security.

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5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: When you provide explicit consent via forms or cookies.

Contract: To fulfil a request you have made (e.g., an enquiry).

Legitimate Interests: To improve our Website and provide efficient communication.

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6. How We Share Your Data

We may share your data with:

Third-party service providers (e.g., website hosting or analytics services) under strict data protection agreements.

Law enforcement or other authorities as required by law.

We do not sell or rent your personal data to third parties.

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7. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience and analyse Website traffic. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for Website functionality.

Analytical Cookies: To understand how visitors use our Website.

You can manage or disable cookies through your browser settings.

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8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure storage of data and regular security reviews.

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9. Data Retention

We retain personal data collected through the Website only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.

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10. Your Rights

Under the UK GDPR, you have the following rights:

Access: To request a copy of your personal data.

Correction: To ask us to correct inaccurate or incomplete data.

Erasure: To request deletion of your data (subject to legal obligations).

Restriction: To restrict how we process your data in certain circumstances.

Objection: To object to the processing of your data.

Portability: To receive your data in a structured, commonly used format.

To exercise your rights, please contact us using the details provided above.

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11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies when you visit them.

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12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, notified to you directly.

Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us at

191 Basford Park Road

Newcastle – under – Lyme​

Staffordshire

ST5 0PN.

Phoenix House is committed to maintaining the highest standards of data protection and ensuring the privacy of all individuals using our Website.

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